Title
Student Satisfaction Inventory Survey Action Plan
Status
Status:
Completed
Start Term
Start Term:
Fall 2023
End Term
End Term:
Spring 2024
Project Leads
Project Leads:
Vice President of Institutional Effectiveness and Technology Solutions
Core Team
Core Team:
Institutional Effectiveness
Pillars of Success
Pillars of Success:
Student Success
Project Purpose
Project Purpose
To disseminate data gathered on the spring 2023 Student Satisfaction Inventory (SSI) Survey and develop action plans with next steps.
Deliverables
Deliverables
- Present findings to stakeholders (e.g. Cabinet, leadership, etc.).
- Collect and/or provide additional data to academic and student affairs as needed.
- Support student and academic affairs with developing action plans.
- Provide SSI data/findings for the upcoming strategic planning cycle.
Project Scope
Project Scope
In Scope
Spring 2019 and 2023 SSI data, alignment with strategic planning, focus groups and/or additional surveys.
Out of Scope
Implementing action plans.
Effectiveness Measures
Effectiveness Measures
Goal
To make the data collected actionable.
Key Performance Indicators/Metrics
Departments identify one-two new actionable initiatives.
Summary of Results
Summary of Results
- 8% survey response rate; data collected was representative of M State's student body demographics.
- Bottom line indicators: 5% more students were satisfied with their experience thus far when compared to 2018 data; 4% indicated they were more likely to enroll again (if they had to do it over) when compared to 2018 survey results.
- Institutional Effectiveness presented an executive summary of the Student Satisfactory Inventory findings to Cabinet fall 2023.
Future Direction
Future Direction
- Use survey data when applicable to inform future strategic plans and priorities.
- Conduct institutional surveys and/or focus groups to do a deeper dive into areas of opportunity and gather more information to clarify student responses (e.g. starting summer 2024 students will receive a survey after advising appointments to provide input on the Advising Syllabus outcomes discussed during the meeting and overall advising experience).
- Prepare a strategy to improve response rates the next time the survey is administered to help the college meet the national community college average response rate of 10-15%.
- Readminister the Student Satisfaction Survey in 2-3 years.
