Title

CARE Team

状态
状态:
Completed
Start Term
Start Term:
Spring 2020
结束词
结束词:
2020年秋季
Project Leads
Project Leads:
Dean of Students
核心团队
核心团队:

Dean of Students, Social Workers, Counselors, Campus Life and 住房

Ad Hoc team
Ad Hoc team:

Accessibility Resources

Pillars of Success
Pillars of Success:
Student Success
Strategic Plans
Strategic Plans:
Annual Work Plan
Equity 2030
Project Purpose

Project Purpose

M州 offers a wide range of student wellbeing support services, however employees expressed concern they weren’t always sure who the “right person” was to connect a student with. It was decided a new team approach and referral process was needed to encourage referrals and reduce the time it took to connect a student with the appropriate support network.

Deliverables

Deliverables

  • Assemble a team of 工作人员 from across the college that is representative of holistic support services that can connect 学生 with appropriate services and support (counseling, equity and inclusion, housing/student life, social workers, dean of 学生).
  • Develop an online form that gives anyone access to submit a concern (employees, 学生, 工作人员, 客人, 父母, 等.).
  • Determine a method to assess concerns in order to identify an action plan to best serve the student’s circumstances.
Project Scope

Project Scope

在范围
  • Supporting 学生 who experience non-academic barriers or emergencies with the focus on sustainable solutions that support the whole student to keep them on track to graduate utilizing appropriate college, community, regional and national resources through direct service, referral or combination of both. 
  • Providing feedback to college leaders if a college policy appears to be creating barriers.
Out of Scope
  • Academic interventions
  • Student financial account changes
Effectiveness Measures

Effectiveness Measures

  • Number of referrals
  • Types of referrals
  • Year over year trends
Constraints

Constraints

Limited financial resources/emergency funds (outside of Federal COVID funding resources).

Financial Impact

Financial Impact

Increased retention of 学生 creates an increase in tuition revenue.

Summary of Results

Summary of Results

  • Assembled a college-wide team committed to caring and confidential identification, intervention and timely responses to referrals.
  • Identified the mission of the CARE Team, which is to:
    • Assist in protecting the health, safety and welfare of M州 学生
    • Support student success
    • Provide a comprehensive response to 学生 whose behavior is disruptive to themselves or the campus environment
  • Established a process to review and respond to referrals.
  • Developed an online CARE Team Referral 为m.
  • Created an M州 CARE Team webpage with information about the CARE Team, referral process, a link to the referral form and a list of how to recognize and respond to 学生 in various levels of distress.
  • Conducted listening sessions spring 2020 and reviewed the types of referrals, which lead to the proposal and contract for TalkCampus, a 24/7 mental health support service that became available to 学生 fall 2021.
  • The CARE Team has responded to 197 CARE Team referrals since fall 2020 (number of referrals last updated mid-semester spring 2023).
Future Direction

Future Direction

This project is now college practice and has been institutionalized.